Rocela Launches Flexible Oracle Database Support Services

Article by RealWire

DBA Support Services set to help organisations radically reduce costs, minimise risks and gain business efficiencies

Edinburgh, 10th February, 2011 – Rocela, a world-leading independent Oracle consultancy, has extended its managed services capabilities with the launch of its Oracle Database Administration (DBA) Support Services. By allowing companies to outsource the burden of administering mission-critical Oracle databases to a trusted Oracle specialist, Rocela will help to alleviate the pressures placed on database teams and IT departments by significantly reducing administration time, improving information flow and accuracy, and reducing the risk of data loss.

Rocela’s DBA Support Services provide organisations with a cost effective way of managing their Oracle databases, through three flexible service level options: Rocela Assist™, Rocela Manage™ and Rocela Host™. This allows Oracle-dependant businesses to scale their database consulting service, up or down without financial risk or penalty, to ensure they realise the cost saving and operational benefits of outsourcing their database services.

Rocela’s DBA Support Services consultants, each of whom has over ten years of Oracle experience, are equipped to wholly manage entire estates, or provide support to existing in-house database teams or IT departments. Rocela’s consultants ensure an organisation’s Oracle database integrity and availability is maintained while delivering the following benefits:

Complete Flexibility – in terms of service options, at the contract outset and on an on-going basis

Reduced Risk – access to an experienced support team with a depth and breadth of Oracle knowledge as required

Increased Control – Rocela Assist™, Rocela Manage™ and Rocela Host™ options including contracted service levels, support availability and managerial scope in line with organisational business needs

Reduced Cost – a pricing model tailored to the individual needs of each organisation.

Martin Mutch, CEO at Rocela, comments: “Rocela’s Oracle DBA Support Services have been created in response to feedback from our customers and a growing demand for database services in the market. In the tough economic climate, outsourcing DBA can help large organisations realise significant financial and operational benefits. But more importantly it can also help time-pressured and resource-poor database teams and IT departments to ensure that the organisation’s Oracle database platforms remain fully operational, up-to-date and compliant.”

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Rocela Assist™ – flexible contract options give customers an agreed number of reactive support hours to use as needed throughout the contract period. Ideal for businesses that need support assistance, as the bank of hours can be used to cover staff absence or fill support team gaps. This option gives customers access to Rocela Advisor™, its online help desk applications and the option of 24/7 services.

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